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Description
xSPU:
Pattern Type:
Sleeve Type:
Thickness:
Material:
Collar:
Gender:
Theme:
Color:
Size:
Length (cm):
Bust (cm):
Size Chart
| Size | US | UK | EUR | Length | Bust | ||
| cm | inch | cm | inch | ||||
| S | 6 | 10 | 36 | 58 | 22.8 | 88 | 34.6 |
| M | 8 | 12 | 38 | 59 | 23.2 | 92 | 36.2 |
| L | 10 | 14 | 40 | 60 | 23.6 | 96 | 37.8 |
| XL | 12 | 16 | 42 | 61 | 24 | 100 | 39.4 |
| XXL | 14 | 18 | 44 | 62 | 24.4 | 104 | 40.9 |
Note:please allow 3-5cm differs due to manual measurement.
Size Guide
xSIZE CHART
Occasion
| Size | Bust | Waist | Hips | Hollow to Floor |
|---|---|---|---|---|
| US2 | 83 | 65 | 91 | 147 |
| US4 | 85 | 68 | 93 | 147 |
| US6 | 88 | 70 | 96 | 150 |
| US8 | 90 | 72 | 98 | 150 |
| US10 | 93 | 75 | 101 | 152 |
| US12 | 97 | 79 | 105 | 152 |
| US14 | 100 | 83 | 109 | 155 |
| US16 | 104 | 86 | 112 | 155 |
| US16W | 109 | 92 | 116 | 155 |
| US18W | 114 | 98 | 121 | 155 |
| US20W | 119 | 104 | 126 | 155 |
| US22W | 124 | 109 | 131 | 155 |
| US24W | 130 | 115 | 136 | 155 |
| US26W | 135 | 121 | 141 | 155 |
DRESSES
| Size | Bust | Waist | Hips | Hollow to Floor |
|---|---|---|---|---|
| XS | 32.0 | 24.5 | 34.0 | 60.5 |
| S | 33.0 | 26.0 | 35.5 | 60.5 |
| M | 34.5 | 27.5 | 37.0 | 61.0 |
| L | 36.0 | 29.0 | 38.5 | 61.5 |
| XL | 37.5 | 30.5 | 40.0 | 62.0 |
| 2XL | 39.0 | 32.0 | 41.5 | 62.0 |
| 3XL | 40.5 | 33.5 | 43.0 | 62.5 |
SHOES
| US | EU | UK | AU | JP |
|---|---|---|---|---|
| 5 | 35-36 | 3 | 5 | 22 |
| 5.5 | 36 | 3.5 | 5.5 | 22.5 |
| 6 | 36-37 | 4 | 6 | 23 |
| 6.5 | 37 | 4.5 | 6.5 | 23.5 |
| 7 | 37-38 | 5 | 7 | 24 |
| 7.5 | 38 | 5.5 | 7.5 | 24.5 |
| 8 | 38-39 | 6 | 8 | 25 |
| 8.5 | 39 | 6.5 | 8.5 | 25.5 |
| 9 | 39-40 | 7 | 9 | 26 |
| 9.5 | 40 | 7.5 | 9.5 | 26.5 |
| 10 | 40-41 | 8 | 10 | 27 |
| 10.5 | 41-42 | 9 | 10.5 | 27.5 |
| 11 | 43 | 10 | 11 | 28 |
BUST: Measure under your arms around the fullest part of your bust. Make sure to keep the tape level!
WAIST: Make sure the measuring tape fits comfortably as you measure around the narrowest part of your natural waist.
HIPS: Stand with your feet together, and measure around the widest part of your hips.
Shipping Policy
xOur shipping times will eventually go back to normal after all this disruption has subsided. Please feel free to contact us at support@atsake.com if shipping times concern you.
Delivering to over 150+ countries worldwide, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts - Processing Time & Shipping Time:
- Processing time: Please allow 1-2 days for your order to be processed and shipped. This includes Order verification, tailoring, quality check and packaging.
-
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving our warehouse, orders usually take between 7 and 18 business days to arrive at their destination but can take longer from time to time, depending on the country and shipping delays which are out of our control. You will receive a shipment notification email with tracking once your order has been shipped. Please allow up to 1-2 business days for your tracking information to become active and updated. Please see the shipping table below for more information.
US and Canada: 7 - 18 days Australia and New Zealand: 12 - 21 days Europe: 12 - 27 days Africa:15 - 30 days Latin America:15 - 30 days Other countries:20 - 35 days Busy Season: 20-40 Days
Note: Orders will be delivered by the national postal service of the destination country. Please be aware that the shipping times may be delayed due to unforeseen circumstances such as customs processing delays, strikes, severe weather conditions, coronavirus, etc.
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list:
Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba,
Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is
out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of the incorrect shipping
address, bad weather, stringent customs clearance procedures, or any other
unavoidable circumstances.
● Please note that import duties, and any other additional import charges and
taxes are not included in the item price or shipping charges. These charges
are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 24 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@atsake.com
Please note that any request received after 24 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 24 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
CUSTOMS, DUTIES & TAXES
All EU orders will not be subject to any import duties, fees & taxes. For orders outside the EU any import duties, fees & taxes are the responsibility of the customer.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny the release of your package, and in rare cases, they may also delay delivery.
RETURNS
Please visit our Returns & Refunds page for more info regarding returns/exchanges.
Refund And Returns Policy
xReturns
Our policy lasts 30 days. If 30 days have gone by since your purchase (delivery), unfortunately, we can’t offer you a refund or exchange. Should you change your mind about your purchase, you have 24 hours after purchase time, to cancel your order. After 24 hours, orders are processed immediately in real-time to our warehouse for shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. If your order has been shipped, and you wish to cancel your order, you will need to wait for your order to arrive at your specified shipping address and send it back to us for a refund. You will be responsible for paying for your shipping costs for returning your item. A tracking number must be provided for returns. Please note that return shipping rates are beyond our control. If you would like to initiate a return, please email our support team at support@atsake.com.
Please DO NOT send your purchase back to the manufacturer (the address displayed on your package). You will not be eligible for a refund or exchange. Please email us first and follow the instructions.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (2-8 days).
Late or missing refunds (if applicable)
If you haven’t received a refund yet (within 2-8 days), first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Secondly, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@atsake.com.
Exchanges (if applicable)
We only replace items if we have sent the wrong size by accident or if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at support@atsake.com.
Return shipping
To return your product, email support@atsake.com for more information, stating your order number and shipping address so we can track your order. Once verified, we will reply within 24-48 hours with our return shipping address and the steps to take. A tracking number must be provided for returns.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Usually 7-14 Business days.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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