Our policy lasts 30 days. If 30 days have gone by since your purchase (delivery), unfortunately, we can’t offer you a refund or exchange. Should you change your mind about your purchase, you have 24 hours
after purchase time, to cancel your order. After 24 hours, orders are processed immediately in real-time to our warehouse for shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. If your order has been shipped, and you wish to cancel your order, you will need to wait for your order to arrive at your specified shipping address and send it back to us for a refund. You will be responsible for paying for your shipping costs for returning your item. A tracking number must be provided for returns. Please note that return shipping rates are beyond our control. If you would like to initiate a return, please email our support team at firstname.lastname@example.org.
Please make sure to read our item descriptions carefully.
Please bear in mind that
photo may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. Apologies as our team can make mistakes. If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for the Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement
Request” to email@example.com
Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return the Instruction
will be provided
Please DO NOT send your purchase back to the manufacturer (the address displayed on your package). You will not be eligible for a refund or exchange. Please email us first and follow the instructions.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after deliveryRefunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (2-8 days).Late or missing refunds
If you haven’t received a refund yet (within 2-8 days), first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Secondly, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if we have sent the wrong size by accident or if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at email@example.com.
Received damaged / defective Item
If your order has arrived damaged or defective, we will send a replacement for free or process a refund, depending on your choice. Defective items must be reported within 3 days of receipt. If not reported, we will not issue credit. If you believe you have received a damaged / defective/incorrect item, please contact us within 3 days of receiving your package.
To return your product, email firstname.lastname@example.org
for more information, stating your order number and shipping address so we can track your order. Once verified, we will reply within 24-48 hours with our return shipping address and the steps to take. A tracking number must be provided for returns.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Usually 7-14 Business days.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.